Inca Trail
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Information Center » Machu Picchu » Purchase the entrance tickets
Last update: May 12, 2025

Information change

Explanations

When purchasing your tickets, we ask that you provide the final information regarding the entry (type, date, and time of entry) and each visitor (full name, nationality, document number, etc.). Although this information should be definitive, there are times when changes are possible — for example, changing the entry date, correcting a misspelled name, or updating a document number in case of loss or theft.

Changes may or may not be possible depending on the ticket status.

Tickets not yet issued

For tickets not yet issued, any change is possible.

Tickets being issued or already issued

Tickets are being issued when our agency has already reserved the entries but the tickets have not yet been issued. Tickets already issued are those we have sent you and are available. For these tickets, some information can be changed, while others cannot. For legal reasons, it is absolutely impossible to change ticket data or the name of a participant. Due to widespread fraud and a black market for entry tickets, the Peruvian government has established strict rules regarding changes (see excerpt below).

Excerpt from the Ministerial Resolution

[...] artículo 15 segundo párrafo de la Resolución Ministerial 2016-2018-MC que aprueba el Reglamento de Uso Sostenible y Visita Turística para la Conservación de la llaqta o ciudad inka de Machupicchu, dispone que el boleto de ingreso a la llaqta es válido solo para la fecha que fue adquirido, no estando permitido el cambio de fecha ni del nombre del titular del boleto de ingreso, permitiéndose solo el cambio de nro. del pasaporte excepcionalmente. [...]

Source: https://www.machupicchu.gob.pe/terminos-y-condiciones/

Possible changes

Entry Information Ticket not yet issued Ticket being issued or already issued
Type (Machu only, Wayna Picchu, ...)
Date
Time
Visitor Information Ticket not yet issued Ticket being issued or already issued
First and/or last name
Gender once
Age once
Nationality once
Document type (passport, ...) once
Document number once
Please note that some non-sensitive information such as gender or age does not need to be changed in case of error. Access to Machu Picchu will never be denied if, for example, the age or gender does not match what is indicated on the ticket.
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